At LushPaws, customer satisfaction is important to us. Due to the hygienic nature of press-on nails, we only offer exchanges or refunds under the following conditions:

Exchange Policy

We offer an exchange only if:

• You receive the wrong item, or
• Your order arrives damaged.

To request an exchange, please contact us within 2 days of receiving your order. Your request must include your order number and clear photos of the item received.

Refund Policy

Refunds are available only for eligible cases and will be processed after we receive and inspect the returned item.

To qualify for a refund:

• The item must be unused, unworn, and in its original packaging.
• The returned product must pass our quality inspection.

Once your return is approved, your refund will be processed using the original payment method.

Non-Refundable Items

The following items are not eligible for a refund:

• Sale or discounted items.
• Products that have been used, worn, or damaged after delivery.
• Returns requested more than 2 days after delivery.

If you believe you have received an incorrect or damaged item, please contact our customer support within 2 days of delivery so we can assist you as quickly as possible.

Contact us on WhatsApp: +923255332534

Email at: lushpaws.pk@gmail.com