Privacy Policy

Last Updated: July 2026

At LushPaws, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through our payment providers)
  • Order history
  • Device and browsing information, including IP address, browser type, and cookies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails or marketing messages if you have chosen to receive them

3. Payment Security

LushPaws does not store your complete payment details. Payments are processed securely through trusted third-party payment providers.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze website traffic and performance
  • Support advertising and remarketing campaigns

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers who help us:

  • Process payments
  • Deliver your orders
  • Provide website hosting and analytics
  • Send transactional or marketing communications on our behalf

These service providers are required to protect your information and use it only for the services they provide.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to keep your data secure, no method of online transmission or electronic storage is completely secure.

7. Your Rights

You may contact us at any time to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data, where permitted by law
  • Unsubscribe from marketing emails by using the unsubscribe link included in our emails

8. Third-Party Links

Our website may contain links to third-party websites. LushPaws is not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.