Thank you for shopping with LushPaws. We are committed to delivering your order safely and on time.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Pakistan: Estimated delivery time is 2–5 business days, depending on your location.
• Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping promotions, if available, will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing your order. LushPaws is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, don't hesitate to get in touch with us at: 03255332534 within 2 days of receiving your order with your order number and clear photos of the product so we can assist you promptly.

Delivery Delays

While we strive to deliver every order on time, LushPaws is not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.